Beacon Accounting Solutions
Communication Guidelines
Availability
We try to be attentive to our clients. Should you need to reach us between appointments, please contact us between 8:00 AM – 4:00 PM (EST). We will do our best to respond to you within 24 hours on weekdays. On weekends and holidays, we will do our best to reply to you by the next business day.
Schedules & Meetings
All meetings are based on the times you select by booking through our calendar. You will be responsible if rescheduling is required. If you need to reschedule an appointment, you need to do so at least 24 hours in advance of your scheduled time by sending an e-mail or text to me or reschedule using the link within the invite. Other options are available such as a pre-recorded video.
Missed Appointments
There can be a rare occasion where you miss your appointment altogether, or you forget to let us know at least 24 hours in advance that you need to cancel or reschedule. Please communicate with us at your earliest convenience.
Ongoing Support
One of the best ways for us to support you throughout our partnership is to connect with you through our preferred communication channel via email. At any point in our work together, if you need our feedback or review, you can reach us through there or texting/calling me in a time of emergency.